Basement Waterproofing Company
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Floodbusters Basements Customer Reviews

Job Completion Survey

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Clear Filter

Towson, MD

We are very pleased with the excellent results of the installation of the custom-built Grate Drain™ basement drainage system by Floodbusters. The entire team at Floodbusters is courteous, professional, and responsive. We had many concerns and apprehensions about this project because it had to be done in a finished basement area. Mark, who first surveyed the situation, carefully inspected the area and was able to determine the exact location and extent of the drainage and pump system required to limit any unnecessary demolition. He also took the time to answer our many questions and provided material specs and video so that I knew exactly what this project entailed. Craig was able to schedule our project within our timeframe of availability and stuck to it! Charles and Dwayne arrived as scheduled and worked steadily and efficiently. Even the boss came on site to give a hand hauling debris. The team took care to protect and clean surrounding surfaces as they worked. The project was completed on time as promised.
We highly recommend Floodbusters for any of your basement waterproofing needs. Their responsiveness, timeliness, and attention to detail in workmanship will give you the confidence in a company that is reliable, trustworthy, and true to its mission in producing a high quality of service.

Essex, MD

Went over and beyond my expectations. They even finished the job on a Sunday!

Baltimore, MD

This company will treat you like family. Feel free to ask any questions. They will do the best work that you need to be done and no more.

Fort Washington, MD

I had a curtain drain place in my back yard. The first one was poorly installed and did nothing to drain the water; therefore, it had to be reinstalled. The final iteration seems to be working fine. There has to be a significant storm to know if it is a success.

During the second attempt to install the drain, Craig and Rick attempted to place gray, and tan sand over the drain. I protested that idea; knowing that any type of sand would only wash into the drain. They did not have what was needed to install the drain, and had to set up another install date. When Craig and Rick returned the final time to reinstall the drain, I specifically told Craig several times that I did not want the discolored sand left anywhere in my yard. He disrespectfully disregarded my wishes and placed the sand along my fence line anyway and left. For that I will never recommend their service to anyone else, or ever recruit them for any new work. I am a firm believer that you teach people how to treat you. You can not disrespect my home, and I pay you to do so. No thanks.

Baltimore, MD

I am pleased with the professionalism and quality of work provided by Floodbusters.

Silver Spring Md

The price was extremely fair and the work performed was done professionally. We would definitely recommend them.

Ellicott City

Work was very professional. So far satisfied with job. They did good work considering my crawlspace was very tight! Thanks Dwight and Larry

Parkville, MD

My experience with Floodbusters, Inc. has been pleasurable. My wife and I were looking for a new sump pump to be installed in our home. Mark, the sales representative, came by first. He displayed a congenial attitude, was very knowledgeable and accommodating to our requests. Larry, Dwight and Ronnie arrived a few days later. I must say they are extremely efficient in their installation of the sump pump. I highly recommend their services.

Baltimore, MD

Very impressed with the men . They worked so hard and there was no talking or goofing around at all. Stayed focused on their job like professionals. Larry ,Ronnie and Dwight

New Carrollton, MD

Larry Ronnie Dwight did Awesome job would recommend

Nottingham Md, 21

Everything everything was excellent

Clinton, MD


Baltimore, MD

Great company to do business with. Great people, great price, and I couldn't be happier. Rick stands behind his work and made sure I was completely satisfied. Thank you to everyone there. I would highly recommend!

Baltimore, MD

Great job all the way very happy

Upper Marlboro, MD

Great first phone call
Service was outstanding good clean up
Overall Great job

Baltimore, MD

This company is the most honest, thorough, professional business I've ever contracted with. The necessity to address issues in the entire project was explained to me so I could understand exactly how it would be done to correct the problems I was having. The contract was written down in great detail. The technician didn't pressure me to do anything extra. The employees went over the contract when they arrived. They worked without one complaint about having to do so around some obstacles. They were extremely nice. The follow up is amazing. My questions and concerned attended to immediately. I am SO glad I chose them.

Baltimore

Everyone I dealt with at Floodbusters from the initial call onwards was amazing! Larry offered quality workmanship and Wanda (in the office) is my new best friend. Great Communication each step of the process

Essex, MD

This is Steve B. from Essex, Md. There was one very important point that I neglected to include in my review from April 22, 2019. Before Floodbusters installed my brand new drain and before Floodbusters installed my brand new sump pump and new dehumidifier in my basement and new PVC piping in my backyard, my basement flooded heavily twice and I was very concerned and I did not know what to do to fix this serious problem because of my limited budget! Fortuneately, a friend told me about Floodbusters and since then my prpblems have been solved and I am very happy about that. Plus, I found out that their prices are very reasonable which is very important for me since I have a mortgage and a limited budget! After Floodbusters finished their work in June of 2017 and after Floodbusters did their first AMS (Annual Maintenance Service) at no cost to me in June of 2018, my basement has not flooded in 23 months or almost two years. That is because Floodbusters (and Rick the owner) does great work. If you need basement waterproofing or any other waterproofing or a new sump pump or a new drain installed etc., then your first and only call should be to Rick or Wanda at Floodbusters. They will do excellent work for you! Steve B.

Essex, MD

Floodbusters is a great company! Floodbusters installed a brand new drain in my house in June of 2016. Also in 2016, Flood busters installed a brand new sump pump with a garden hose for drainage and a dehumidifier to keep my basement cool. Then, in 2017, Floodbusters did my first year of Annual Maintenance Service at no cost to me! Rick, the owner of Floodbusters, has always done excellent work and has always gone the extra mile for me. And, Wanda, who works in Floodbuster"s office, has always been very kind and very helpful to me and is a great example of Floodbuster`s excellent customer service. I would highly recommend that you call Floodbusters first if you need a new drain or a new sump pump or for any other service that Floodbusters provide.

Baltimore, MD

Fantastic service, including follow up where a wall leak was plugged -- that's backing your guarantee in a way other companies often fail. Thank you all!

Clinton, MD

Mr. Dixon was excellent. There was a difficult issue that he tackled as well as checking to make sure things were running well inside and outside before leaving.

Severn, MD

Everyone was very nice & professional.

Baltimore, MD

Work completed in 6 hours by very courteous employees, and appears to be a high-quality job. Service did not include putting appliances back into place, and reconnecting utility tub and washer. Flexible payment options. Price was a little higher than some others, but it's worth paying for quality.

Baltimore, MD

I have been a customer since 1997. They never disappoint me. I needed service and Craig set up the appointment and followed up. Charles did the work and could not have been a better tech. Very clean and knowledgeable. Thank you again

Reisterstown, MD

They were amazing to work with and now I feel safer that there won't be any issues with the basement flooding.




Cockeysville, MD

Knowledgable, fast, clean. Thank you.

Essex, MD

Have one hell of an iron ore issues, these guys take care of me twice a year. Very professional!

Baltimore, MD

Rick and his crew are very professional and great to work with. Very satisfied with all phases of the job.

Nottingham, MD

The whole experience was better than expected. Everyone we encountered was very professional. We experienced a problem after the job was completed and the owner addressed the issue immediately. We would heartily recommend this company.

Catonsville, MD

I have been very happy with the new drain system in my basement. The installation was efficient, thorough, with excellent attention to detail, and excellent respect for my property. I have no water at all in the basement since installation. The staff are professional, friendly, easy to reach and quick to respond. I would highly recommend Floodbusters for any basement water problem.

Pikesville, MD

My experience was awesome

Baltimore Md 21229

Great company. Reliable and efficient service. They work with you concerning any needs. So far so good.

Baltimore, MD


Cheverly, MD

Great service, and a great price as well. HIGHLY RECOMMENDED!

Perry Hall, MD

Thought you were supposed to come to my house after one year to see how the water was flowing Haven't heard anything in over a year

Potomac, MD

Very pleased with the knowledge and service of this company along with the willingness to make all work perfectly

Rosedale, MD


Olney, MD

Posted on Home Advisor
4.0
Quality:4.0
Customer Service:5.0
Value for Money:4.0
Project: Install or Replace Foundation Drains

Havre De Grace, MD

Posted on Home Advisor
Quality:5.0
Customer Service:5.0
Value for Money:5.0
Project: Install or Replace Foundation Drains
This review starts 26 years ago. I was a new homeowner with a damp basement and a new father with a five-month-old daughter. Rick was a young guy that had just formed a new company called Floodbusters. I hired his company to put a French drain in my basement. What I remember are; his company showed up when they said they would, they stopped using the jackhammers to bust up the basement floor while my daughter took her nap, rather than disconnect the well tank and hot water heater it was agreed to tunnel under them to complete the drain system, and I was satisfied with the finished product. About a year ago we started getting water in the basement. So (can't resist) who was I gonna call? Floodbusters was still in doing work in this area. Short story - They sent an estimator out to look at my problem. Neither FloodBusters or I had a copy of the original bill which showed they actually did the work and specified the warranty period. Rick came out to meet with me and discuss the situation. We reached a compromise agreement in which he would correct the problem for less than he would normally charge, and substantially below the rates quoted by the other companies that came out. His company showed up when they said that they would, my daughter takes naps at her own house now, the well and hot water tanks were moved to break up the floor and drill weep-holes in the block wall. There have been two heavy rains now and no signs of water. I'm satisfied with the finished product. It's so refreshing to do business with a man of integrity who provides a quality product. I would definitely recommend that you call FloodBusters.

Bel Air, MD

Posted on Home Advisor
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install or Replace Foundation Drains
Comments: I have no complaints whatsoever. Fast, efficient, kept me up to date, and cleaned up all work areas.

Baltimore, MD

Posted on Home Advisor
3.33
Quality: 4.0
Customer Service: 3.5
Value for Money: 2.5
Review by in ,
Project: Repair a Concrete Foundation
Comments: the men who came were wonderful.

Capitol Heights, MD

Posted on Google
I used Floodbusters service to help fix water seeping into my basement and I was pleased with their work, customer service, and dedication to the project. The staff was friendly and they welcome questions about the work they were doing, as well as letting me know about the mechanics of how outside water enters basements. Part of my project had a difficult area that need to be worked on (underneath my basement steps), and it required a couple of visits to completely make sure the job was done correctly. Rick even stopped by to help with the work and to make sure I was pleased with the work being provided. I was very appreciative of that. I would definitely use and recommend Floodbusters because of their work performance and their price. I did regular market research before choosing Floodbusters and they’re technique to fixing my problem was similar to the other businesses, but their quote was the best compared.

Baltimore, MD

Posted on Home Advisor
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Install or Replace Foundation Drains
Comments: Excellent service

Silver Spring, MD

Posted on Home Advisor
Quality: 4.0
Customer Service: 4.0
Value for Money: 4.0
Project: Waterproof a Basement or Foundation
Comments: They completed work in time and the proposal was cost effective

Baltimore, MD

Posted on Home Advisor
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Project: Waterproof a Basement or Foundation
Comments: I got a very knowledgeable person to give me a fair estimate. The work was done right and quickly (1 day).

Catonsville, Md

Posted on Google
I am pleased to give a great review of Floodbusters. I had a new perimeter drain system installed in my basement. The crew was terrific: explained what they were going to do before they started, and kept me informed during the project. The work was done efficiently and carefully, and the crew cleaned up as they went, with great respect for my property. Follow-up inspection was great, with adjustments done without question. I have had absolutely no problem with water in the basement since this system was put in. The price was the best of four separate estimates. My brother had a similar system put in several years earlier, and he highly recommended Floodbusters, and I am very pleased that I had this work done by them. I highly recommend them. They also do an annual inspection of the system, so I feel in good hands.

Perry Hall, MD

Posted on Google
My whole experience with Floodbusters was good from the estimator/salesperson through the actual work to the owner Rick making a follow-up call after job completion to make sure everything was satisfactory. The workman doing the labor were courteous, professional and hardworking. The only complaint was that they should have covered things in the basement to protect them from some of the dust during jack hammering
Floodbusters' was not the lowest estimate I received but I am happy I went with them. I got a good job at a fair price.
I believe I will be saying the same thing when all this snow melts as I feel confident Floodbusters will keep my basement dry through the melting snow! Ed Springer Perry Hall, MD



Posted on Google
Excellent job done each time. Good warranty on work has been given and when called for repairs they are prompt on reply. I would definitely recommend to anybody.



Posted on Google
My wife and I are very satisfied with Floodbusters, Inc. We are impressed with the great workmanship and professionalism. We would not hesitate to recommend Floodbusters, Inc. Job Well Done!!!

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Floodbusters Basements Reviews


4.69 out of 5 stars based on 68 customer reviews.

Review Central